Return Policy

Overview

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with returns and exchanges under the conditions outlined below.

Returns Eligibility

You may request a return within 15 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• All tags, labels, and accessories must be included.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale or discounted items (final sale)
• Gift cards
• Personal care or hygiene products (if opened)

Return Process

To start a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.

Once your return request is approved, follow these steps:

• Carefully pack the item in its original packaging.
• Include proof of purchase and RMA number inside the parcel.
• Ship the product to our return address below.

Return Address:
Chistia Store
Attn: Returns Department
Chandni Chowk, Islam Nagar
Faisalabad, Punjab, 38000
Pakistan

Return Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds & Exchanges

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund or exchange.

If approved:

• Refunds will be processed within 20 business days.
• Refunds will be issued to your original payment method.
• Exchanges will be shipped after confirmation of product availability.

Delayed or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again.
• Contact your credit card company (it may take time before your refund is officially posted).
• Then contact your bank, as processing times may vary.

If you have done all of this and still have not received your refund, please contact us.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and offer a replacement or refund depending on the situation.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

 Contact Us

If you have any questions regarding returns or refunds, please contact our support team through our website contact form or email support.