Shipping Policy

Welcome to Chistia Store. This Shipping Policy explains how we process, ship, and deliver your orders. Our aim is to provide a smooth, reliable, and transparent delivery experience for every customer.

By placing an order with us, you agree to the shipping terms outlined below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional sales, or high order volumes, processing times may take slightly longer. In such cases, customers will be informed promptly.

Shipping Coverage

We currently offer shipping across Pakistan through reliable courier partners. Delivery availability may vary depending on your location and courier service coverage.

Delivery Time

Estimated delivery time after dispatch:

• Standard Shipping: 3–7 business days

Delivery times are estimates only and may vary due to factors such as distance, weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges (if applicable) will be calculated at checkout and clearly displayed before payment. Some locations or promotional offers may include free shipping.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status in real time.

Delayed Deliveries

While we aim to deliver all orders on time, delays may occasionally occur due to:

• Courier service delays
• Weather or natural conditions
• High order volume during sales
• Public holidays or regional disruptions

If your order is delayed, our support team will actively assist you and provide updated delivery information.

In case of significant delays, customers may request order updates, modifications, or cancellation depending on the situation.

Incorrect Address Information

Please ensure that all shipping details are accurate at the time of order placement. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately so we can update your order before dispatch.

Lost or Missing Packages

If your package is lost or not delivered, please contact us. We will coordinate with the courier service to investigate and resolve the issue as quickly as possible.

Local Pickup (If Available)

We may offer local pickup for nearby customers. Pickup is only available after receiving confirmation from our team.

Pickup hours: Monday to Friday, 9:00 AM – 5:00 PM

Returns & Refunds

For information regarding returns, refunds, or exchanges, please refer to our Return & Refund Policy available on our website.

Contact Us

If you have any questions about shipping, delivery, or your order status, you can contact us anytime:

Email: chistiastore41@gmail.com

We are always here to help you.